FREQUENTLY ASKED QUESTIONS
1. What form of payments are accepted?
We accept Visa, MasterCard, AMEX, Discover, PayPal, and Amazon Pay.
2. How can I add a discount on my order?
If you received a discount code from Eagle Voyager, that code can be entered on the checkout page.
3. How long does it take to get my order?
US - For most of the items it will usually take approximately 3-5 business days. International orders should get to you within 10-15 days.
4. When will I get my tracking number?
Typically, you’ll receive a shipping confirmation email a few days after your initial order date. Even though your order may ship one day after your order it sometimes can take another 24 hours for USPS and/or other shippers to give us a live tracking number so that we can update our system and send you the shipping confirmation email with your tracking number.
5. How can I check the status and tracking of my order?
You can track your order using the tracking number and associated shippers website like USPS.
6. Do all my products come in the one package?
In most cases, your order will come in a single package. In some cases, in order to get all items within your order to you as quickly as possible we will ship more than one package (from each of our warehouses).
When we do that, you can expect the packages to arrive on different days and/or times. So if you receive a package and it doesn’t include everything you ordered, it’s likely that we did ship items within your order from different warehouses. Just give it a few days to arrive.
7. Which countries do we ship to?
We ship within the continental US, US territories, Alaska and Hawaii. Currently, we do not ship to APO/FPO/DPO addresses.
8. What do you charge for shipping and handling?
We charge $6.95 flat rate shipping on all orders up to $74.99. For all orders of $75 or more we offer FREE SHIPPING within the United States! Expedited and Priority shipping are also available.
9. Will I be charged sales tax?
We are required by law to collect sales or other applicable taxes, based on the order’s shipping address. Eagle Voyager follows state guidelines for determining taxes. The tax amount displayed during the checkout process is an estimate and is labeled accordingly.
10. What is your return policy?
We care deeply about our customers and want you to be completely satisfied with your purchase. That’s why we offer a 60 day, money back guarantee.
11. What if I want to cancel my order?
We ship orders immediately after orders are placed to provide our customers with the best experience possible. Once new orders are in the fulfillment process we are unable to cancel orders and issue refunds.
If you’d still like to cancel your order for a full refund, simply ship back the unopened product once you receive it and we will be happy to issue you a full refund once the returned product has arrived at our warehouse.
12. How do I return or exchange an item I purchased?
Simply contact us here and one of our team members will help you with your return or product exchange.